Description

Client Services, Relations, and Development Manager

Essential Functions

Client relations and services

1. Proactively develops and fosters relationships with firm clients to maintain engagement and long-term business
2. Manages client and potential client contacts in SigParser and distribution lists for communications and events
3. Supervises team members who assist with managing contacts in SigParser as well as those handling client event registrations and hotel bookings
4. Maintains client development and political contribution budgets and adjusts as necessary
5. Secures CLE accreditation for group programming and distributes CLE certificates to clients post-event
6. Manages selection and distribution of firm holiday card and gifts to firm clients
7. Regularly monitors and distributes news coverage regarding firm clients

Event management

1. Actively monitors and identifies opportunities to support firm clients, their foundations, and events
2. Coordinates firm-hosted events, client events, meetings, speaking engagements, conference registrations, lunches, seminars, and receptions on as-needed basis and tracks RSVPs
3. Updates and manages the firm’s events calendar, which includes events, webinars, and lunch-and-learns
4. Provides internal and external communications regarding webinars and events, including invitations, signage, FAQs, and other deliverables
5. Sends timely reminders to all attorneys regarding firm events and registration deadlines
6. Tracks firm attendance, participation, and charitable sponsorships/contributions for client galas, golf tournaments, and other events
7. Ensures that key education-related events are recognized and publicized through social media outreach
8. Conducts site assessments and cost estimates for client events
9. Responsible for maintaining firm webinar and training materials in centralized location

Marketing

1. Coordinates and manages responses to RFIs, RFQs, and RFPs to ensure all requested information is included (drafts should be sent to the Marketing and Web Design Technologist for formatting before submission)
2. Consistently updates attorney bios on firm website
3. Meets weekly with the Managing Partner and the Marketing and Web Design Technologist to evaluate short-term and long-term ideas and develop improved marketing strategies
4. Collaborates with the Marketing Committee to develop and execute marketing initiatives and business development
5. Works with vendors to manage marketing swag inventory and venue reservations
6. Coordinates and manages, in conjunction with the Marketing and Web Design Technologist, the development and updating of client and practice area specific marketing materials including brochures, hand-outs, and packets to client and prospective client meetings
7. Analyzes client data and feedback to identify trends and provide input regarding opportunities for improvement
8. Works closely with the Marketing and Web Design Technologist to optimize social media content and connections across all social media platforms
9. Meets with firm’s Advisory Committee (AC) on an as-needed basis to discuss status of marketing efforts and upcoming plans
10. Maintains all office forms and case files in NetDocuments
11. Manages multiple priorities and meets deadlines
12. Operates office machines as required (Copies, scanning, mail machine, etc.)

Requirements

• Minimum of 3 years law firm marketing experience preferred 
• Must be willing to travel as necessary